Service Ops Coordinator

Posted 1 year ago

POSITION TITLE: Service Ops Coordinator
REPORTS TO: Service Ops Manager
DEPARTMENT: Service and Inspection

Frontier Fire Protection is a market-leading fire & life safety systems construction & service company. The company has over 200 employees, a majority of which are members of the UA Local Union 669 Road Sprinkler Fitters which has jurisdiction in 48 states, providing the company with top-tier skilled field labor. In October of 2016, the company was acquired and recapitalized by a PE investor group and poised for exceptional success with planned in-state expansion north & south along the front range and west into the mountains and western slope.

The Service Ops Coordinator is responsible for scheduling service and inspections, maintaining national account jobs, formatting and sending inspection reports, quoting deficiencies, and maintaining customer relations. The status of jobs in the service department are almost always urgent in the eyes of the customer; ideal candidate must have good customer service, documentation, follow up, and call control.

• Maintain National Account Jobs
• Ensure the field technician has the appropriate paperwork
• Communicate with representatives from various vendors
• Track job completion and invoicing in the allotted time frame given by each vendor
• Format & send inspection reports
• Contact customers before their inspection due date to schedule, which includes maintaining and updating the reoccurring inspections tracker
• Quote Deficiencies
• Identify true deficiencies amongst notes using NFPA codebook
• Research material pricing and the vendors used for various materials, services, and equipment
• Maintain customer relations
• Create service contracts
• Request COI’s, send W-9’s and other documentation as needed
• Provide progressive billing as needed

• Associate’s degree in Business or Accounting
• 3 years of experience in a customer service setting
• Construction or similar industry experience
• Excellent interpersonal skills and the ability to work well with all levels of internal management and staff, outside clients, and vendors
• Must have intermediate to advanced experience with Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher) as well as intermediate to advanced computer skills and a minimum typing speed of 50 WPM

• High School diploma or equivalent
• 2 years of work experience in an office setting
• Attention to detail
• Regular, consistent, and punctual attendance is a requirement of the position

• Action-Oriented/Takes Initiative
• Integrity/Honesty
• Decision Quality/Decisiveness
• Communication/Transparency
• Employee Engagement

EOE M/F/Vet/Disability /Sexual Orientation/Gender Identity

FSA/Dependent Care FSA
Paid Holidays
401k/Roth Company Match up to 4%
***This position is eligible for overtime pay

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